Preparing to Move
It is really important that we have an accurate description of how to access your property – especially if it is outside of London.
We operate on the premise that we can park our vehicle/s within 10 metres of the main entrance to your property. We need to know about anything that could delay or prevent our removal men and our vehicles from accessing your property both at the address and/or en route.
We charge £20.00 per man, per hour (plus VAT) after 6:00 pm for disruptions resulting from difficulty to access your property, unless discussed with us prior to your move.
Items stored in an attic or loft that are to be moved by us should be removed from the attic or loft prior to your move. Personal Injury and Property Damage are not covered by our insurance policy due to increased risk when working in an attic or loft.
If required, can assist you by handling items from outside the entrance to the attic or loft.
We provide one free box collection within the M25 only.
Damaged or 3rd-party boxes, used packing materials and other waste should be disposed of separately.
We will do everything possible to accommodate you should disruptions resulting from incomplete renovation or redecoration works prevent us from completing your move safely or to schedule. We can assist by placing your items in secure storage until redelivery on an agreed date.
We charge a variable rate for storage solutions and we may adjust your quote according to the storage volume and holding duration. This is an unusual situation however we will try to offer the best possible solution for you.
We recommend notifying neighbours of your planned moving dates in order for them to be aware of potential disruptions caused by the presence and activity of our removal men, prepaid parking suspensions, activity of removal vehicles, etc.
We may request ticketing and removal of vehicles occupying parking suspensions intended for use by our vehicles.
Unless you have chosen to self-pack, our removal men will pack everything agreed at the time of your booking confirmation – they cannot inspect every individual sundry item. Things for you to do before we pack:
- Locate, consolidate and keep all keys to the property;
- Locate consolidate and keep cash, cards, wallets, passports, and other important documents that you may need during your move;
- Pre-pack overnight bags or suitcases containing clothing, toiletries, and sundry items that should not be packed with your other items, and place them on beds; and
- Pre-pack and keep in your kitchen a labelled "Survival Kit", a box containing other essential items that you will need access to during your move. Common examples include basic minimum kitchenware, tea and coffee, kettle, hygiene rolls, light bulbs, device chargers, and items for children.
Our professionally trained packers will carefully pack all items within your home. This includes all fragile items such as glass and china as well as books, clothes and other miscellaneous objects. Should you have any specialist items of bespoke furniture or gym equipment that require the manufacturers help we will advise.
We will deliver boxes prior to your move for you to pack non-fragile items. On arrival we will concentrate on packing the contents of your kitchen, pictures, lamps, mirrors and other designated fragile items.
We are able to provide a specialist Export Packing service for clients moving overseas or for those moves which involve particularly fragile items. We use a specialist material called Furni-Guard as well as producing bespoke crates to fit all manner of items from Sculptures and works of Art to Chandeliers and Pianos. Should you be concerned about any particular item in your home, then please discuss this with us so that we can provide a suitable solution.
Flat surface Unpack
Our unpacking service is becoming more and more popular with our clients and involves unpacking all boxes and placing on flat surfaces for you to put away. The service also includes removing all packaging materials and disposing responsibly for which we hold a valid waste licence. This service would normally take place on the day after your move. Please note that a successful unpack, to a large degree, depends on your interaction with our team during the process.